Buy Now, Pay Later FAQ's
FREQUENTLY ASKED QUESTIONS
WHAT IS SEZZLE AND SHOP PAY?
Sezzle, and Shop Pay are payment services that allow us to offer customers the ability to make purchases instantly and then pay for them in four equal payments made every 2 weeks without any interest.
HOW DO I USE SEZZLE, OR SHOP PAY?
Shop the site as usual — just choose "Sezzle", or "Shop Pay" as your payment method at checkout, register with Sezzle, or Shop Pay and provide payment details (they accept Visa or Mastercard). If you’ve used Sezzle before, just log in to your account and complete your order — it’s that easy!
Please note: all items in your shopping bag must be eligible for Sezzle, and the total value must be between $35 and $1000. For Shop Pay the order must be between $50 and $1,000 USD, including discounts, shipping and taxes, in 4 installments.
WHERE CAN I USE SEZZLE AND SHOP PAY?
Sezzle, and Shop Pay can only be used for purchases made on Candicaincollection.com.
CAN I USE SEZZLE IF I AM AN INTERNATIONAL CUSTOMER?
Sezzle, and Shop Pay are only available to customers with a US billing address. Customers with international billing addresses will not be able to create an Sezzle account.
HOW DOES THE SEZZLE, AND SHOP PAY PAYMENT SCHEDULE WORK?
All customers are required to make their first payment at the time of purchase. Three remaining installment payments are deducted automatically from your selected payment method every two weeks. If you would like to make additional unscheduled payments before they are due, you may log in to Sezzle, or Shop Pay to make your payments early. They will then adjust your amount owed accordingly.
You can log in to either of your accounts anytime to view your payment schedule or make a payment before the next due date.
WHAT IF I CAN'T PAY AN SEZZLE INSTALLMENT?
Sezzle gives you the opportunity to fix a late payment before charging any kind of fee. When a Sezzle payment fails, it is automatically rescheduled by their system, a fee is added to the installment, and a 48-hour** timer begins. As long as you log back into your Sezzle account and pay off the failed payment within that window, the fee is automatically waived.
WHEN WILL MY ITEMS BE DELIVERED IF I USE PAYMENT PLANS?
Like any Candi Cain Collection order, Sezzle orders are delivered within our standard shipping timeframes. Visit Shipping Information for more details.
IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE SEZZLE TRANSACTION?
Yes, your order must be between $35 and $1000 to use Sezzle.
IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE SHOP PAY TRANSACTION?
Yes, your order must be between $50 and $1000 to use Shop Pay.
WHAT PRODUCTS ARE NOT ELIGIBLE FOR SEZZLE, OR SHOP PAY?
Sezzle, and Shop Pay is not available on purchases of gift cards or e-gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED WITH SEZZLE, OR SHOP PAY?
Sezzle, and Shop Pay returns follow our standard return process.
If you have a question or concern about your order, please contact Sezzle support at support@sezzle.com, or Shop Pay Support at installments@shop.app.
WHERE CAN I FIND OUT MORE ABOUT SEZZLE, AND SHOP PAY?
Visit the Sezzle website here for a comprehensive list of FAQs. Check out Sezzle's Privacy Policy here.
Visit the Shop Pay website here for a comprehensive list of FAQs. Check out Shop Pay's Privacy Policy here.