Shipping and Return Policy

We at Candi Cain Collection are committed to providing you the best, not only for our products but our process as well. 

 

Candi Cain Collection LLC business hours are Monday-Friday from 10am-5pm and Saturday 10am-1pm Eastern Standard Time. Any orders placed after 5pm will be counted on the following business day. Please allow 5-7 business days from the day the order was placed for all orders to be processed, fulfilled, and sent from our facility to the shipping courier. Weekends and holidays are excluded from processing and shipping times. You will receive an email with tracking information once your order has been scanned by the shipping courier. 

All orders will be packed and fulfilled in the order in which they are placed.

If you purchased a custom wig or color, construction of the wig or color will take between 4 to 7 business days then once shipped you will receive tracking information.  Most wig units are in stock and some may have to be made. 

Our standard shipping will take 2-6 business days to deliver depending on where you are located.

Due to covid signatures are not required at this time.  Please remember to give the carrier 6ft upon delivering your package. 

If you want to make a change before your order is sent out please email us at candicaincollection@gmail.com and we will see how we can assist you and do our best to accommodate your request.

We have a NO refund policy, all sales are final but we do offer store credit for orders that have been processed and shipped on our hair extensions/wigs.

In order to receive credit please email us! 

We are NOT responsible for any lost or stolen packages. Please file a claim with the carrier responsible for delivering your package

 

For our Pure Luxe Clothing we do accept exchanges, you have 7 days after you receive your order to return it to our mailing address you must pay for shipping.   Please email us with a tracking number and we will handle the exchange. 

***NOTE***

Please be aware around seasonal holidays orders may be delayed and shipped after the holidays.

Make any orders 2 weeks in advance to the holiday to ensure you get  order on time.